Refund and Returns Policy

At API Trader and Suppliers, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist you with our refund and return process.

1. Return Eligibility

• Returns can be initiated within [insert number of days, e.g., 30 days] from the date of delivery.
• Products must be returned in their original, unused condition with all packaging intact.
• Perishable or consumable items (such as organic foods or spices) are non-returnable unless defective or damaged.
• If an item is defective or damaged upon arrival, please notify us immediately with a photo of the damaged goods.

2. How to Return a Product

• To initiate a return, please contact our customer support team at [insert email address or phone number] with your order details.
• You may be asked to provide proof of purchase and images of the product and packaging.
• Once the return is approved, you will be provided with instructions for returning the product.

3. Refund Process

• After receiving the returned product, we will inspect it to verify its condition. If the return is accepted, a refund will be processed to the original payment method.
• Refunds will be processed within [insert number of days, e.g., 7-14 days] after the returned item is received and inspected.
• Shipping fees for returned items are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged, incorrect, or faulty product).

4. Exchanges

• We do not offer exchanges. If you would like a different product, please follow the return process and place a new order.

5. Non-Returnable Items

• Certain products, including perishable items, customized products, and items marked as non-returnable on the website, cannot be returned.
• If you are unsure whether a product can be returned, please reach out to us for clarification before making your purchase.

6. Contact Information
If you need assistance or have any questions regarding our returns and refund policy, please contact us at:

• Phone: 9851140211, 014890587
• Email: contact@api-trader.com
• Location: Nagarjun -2, Kathmandu, Nepal